FAQs

Q?How do I Redeem my Voucher?

A.

After the purchase of your Voucher, you will receive an electronic Voucher that includes your Redemption Code (Voucher Number) via email from the daily deal website. You may redeem your voucher by visiting http://travel.resortstayvouchers.com/. At the top of the page (where it says “Ready To Get Started?”) input your Voucher Number into the blank field, then click on the green “Get Started” icon. There are NO direct-resort bookings. All reservations are processed online ONLY through RSV booking engine. Make sure to always keep a record of your Voucher Number. Booking is a simple 3-step process. Just visit the online Resort Catalog http://travel.resortstayvouchers.com/ and enter your Voucher Number. Then; 1) Choose your geographic destination 2) Select your month of travel 3) Find a resort by clicking the green “Search Resorts” icon. When you see a resort you like and are ready to book, all you need to do is click on “book” and enter your Voucher Number when prompted. You will not receive an email confirmation after booking. To check the status of your reservation, wait 48 hours then visit http://travel.resortstayvouchers.com. At the bottom of the page (where it says “Have You Already Booked?”) enter your Voucher Number and click on the orange “Check Status” icon. If you require assistance, please email your Voucher Number to [email protected] and let us know how we can help.

Q?Where do I find the available resorts participating in this promotion?

A.

The resorts shown on our “View Resorts” link are a sample of the many resorts available to book through this offer. In addition to the resorts throughout the promotion, you may use your Resort Stay Voucher to book at THOUSANDS of resorts all over the world! Inventory is provided on an “As Available” basis and we will continually add new Resort Weeks as they become available to book.

Q?Can I book directly with the resort?

A.

No. In order to use your 7-Night Global Resort Stay Voucher and take advantage of these very special rates, all bookings must be completed via our online booking engine.

Q?Are there any booking window restrictions / requirements for my free Resort Stay

A.

There are NO booking window restrictions when you use this voucher. You are free to book whenever you choose, prior to your Voucher expiration date.

Q?I see many resorts with “Upgrade” fees, am I “required” to Upgrade my voucher?

A.

Some resorts have mandatory Upgrade fees. Upgrade fees vary by location and are clearly noted by each resort in the “Your Cost” column on our inventory link. Upgrade fees are due at the time you book your Resort Stay via our online booking engine. You are not required to Upgrade your $499 Voucher. However, we offer you the option to do so at many resorts that are priced beyond the cost of inventory allocated to support your $499 Resort Stay Voucher. If you prefer to book a resort that does not require an Upgrade fee you’ll need to select a resort that is noted as “FREE” in the “Your Cost” column on our inventory link, and there is ample inventory available that will be of no extra charge.

Q?If I buy the Voucher now, how late can I travel?

A.

You have 1 year from date of purchase to “redeem” (book) your travel using your Resort Stay Voucher. Make sure you check the terms of your personal Voucher, because expiration and “book by” dates vary by Daily Deal websites.

Q?If I see a resort that I like now, will it be available in the future when I want to book my travel?

A.

Unfortunately, due to the promotional nature of this offer and the nature of the booking process, there is no way for Resort Stays Marketing to guarantee availability at any of the accommodations at any given time. Keep in mind that inventory will fluctuate naturally as rooms are booked and additional rooms are made available. The best way to ensure you procure your preferred resort destination (with your first dates of choice) is to book as soon as possible. Keep in mind that all reservations are FINAL. Once you “book,” your Resort Stay Voucher is considered “redeemed”, and therefore non-changeable and non-refundable. So please, book carefully!

Q?Are there extra fees at resorts in certain areas?

A.

At some resorts, there may be daily local taxes and / or city ordinance taxes that the resort has no control over. These are usually nominal though, being approximately $5.00 – $7.00 per night. Also, each resort will usually take a security deposit upon check-in, which is a standard resort and hotel industry policy. Security deposits vary by location, however they generally average $100 per resort week. As a rule of thumb (and as at any hotel or resort), as long there is no damage done to the property while you’re a registered guest, you will be refunded your security deposit at check-out. Please check the resort profiles for more details.

Q?Once I’ve completed my booking, how do I check my reservation status?

A.

Just give us 48 hours after you’ve completed your online booking, then visit our online booking engine CLICK HERE. Enter your Voucher Number at the bottom of the page (under “Check Your Reservation Status”) and click the orange “Check Status” icon. If you’ve waited 48 hours, entered your correct Voucher Number and can’t view your Reservation Status, simply email your Voucher Number and reservation details to [email protected] and one of our Customer Service representatives will follow up with you to provide personal assistance.

Q?Can I split up my 8-Day / 7-Night Resort Stay Voucher and spend 4 nights at one resort and 3 nights at another resort?

A.

Your Resort Stay Voucher may only be booked for seven nights consecutively. If you need to check out early, there will be no penalty for doing so, but you may not break up the seven nights between different resorts.

Q?If the room / resort I want to book says “sleeps 6,” does each person have to pay $499?

A.

No. This Resort Stay Voucher is for a FLAT fee, not per person fee. You will only be charged the flat Voucher price of $499, as long as you do not Upgrade your Voucher AND you ensure that the number (and ages) of people in your party does NOT exceed the room occupancy stipulated by the resort you book (please check the “Resort Details” for occupancy restrictions BEFORE you book).

Q?Are any of your resorts all-inclusive? If so, can we pay an upgrade fee to get an All-Inclusive package?

A.

Absolutely! We have many resort properties that offer All-Inclusive packages. All-Inclusive resorts are subject to availability, however your Voucher does NOT include any All-Inclusive fees. When booking a “mandatory” All-Inclusive resort, you will pay the additional All-Inclusive package rate upon check-in. When booking an “optional” All-Inclusive resort, you may choose to accept or decline the All-Inclusive option upon check-in. All-Inclusive resorts are clearly identified on our online booking engine and options may be found under the “Resort Details.” Additionally, the All-Inclusive fees are fully disclosed and must be acknowledged BEFORE you complete your reservation, so that you are made fully aware of these fees BEFORE redeeming your Voucher (booking your Resort Stay). All-Inclusive fees are paid directly to the resort at check-in.

Q?If the room/resort occupancy indicates, “sleeps 6,” does this mean that I can book this room and bring 6 adults?

A.

Occupancy restrictions vary by resort. As a general rule of thumb, when you see occupancy listed as “sleeps 6,” you should expect that room-type to accommodate 4 adults, with an additional allowance of up to 2 children (under 12). IMPORTANT NOTE: since occupancy restrictions vary by resort, make sure to check the occupancy restrictions within the “Resort Details” (specifically under “Info & Fees”) BEFORE you book.

Q?Are meals and airfare included in this price?

A.

Your Voucher booking includes the cost for the reservation of the room only. Supplemental airfare, meals, excursions, transfers and car rental fees are not included.

Q?Am I required to attend a sales presentation if I buy this Voucher?

A.

No, as a Voucher buyer, you’ll get to experience the pleasure of staying in spacious resort accommodations with no obligation to attend any sales presentations, nor buy memberships of any kind. However you may be invited to attend, as any other guest would be, and many of our guests purchase exclusive vacation programs from these properties.

Q?What can we expect our room to be like?

A.

Our resorts are generally rated 3 – 5 stars and rooms are typically “condominium-style,” which is great for families, singles and couples alike! This means each unit usually has a private bedroom with a separate living area (unless the room is described as a “Studio”). Most rooms have pullout sofa-beds, a dining area, and often the rooms will have full kitchens. Some of our resorts even have a washer and dryer in each unit! Please check the “Resort Details” for a full description of each resort’s amenities and unit features.

Q?Are pets allowed?

A.

Generally, our accommodations do not allow pets. If you require the use of a guide animal, please speak with our redemption department for assistance in advance of booking (redeeming).

Q?Are there blackout dates?

A.

There are no blackout dates, per se. We simply allow you to book whatever resort weeks that are released to us, whenever they become available.

Q?If I book a Resort Stay and change my mind about the room or dates, can I change my reservation?

A.

Once you’ve booked your Resort Stay, your Voucher is considered “redeemed.” All bookings / redemptions are FINAL, therefore non-changeable and non-refundable. So please, plan / book carefully!

Q?I think this is a fantastic Deal and want to learn more about your other products! Where can I find more info?

A.

You’re absolutely right – this IS a fantastic deal! Visit our Facebook page (https://www.facebook.com/ResortStayVouchers) for info on our additional exciting products. Make sure to “Like” our Wall page to ensure that you’ll be the first to be notified before any future deals go live!

Q?Is my Resort Stay voucher always valid for 8 days/7 nights?

A.

The voucher covers the cost of the resort stay. The resort stay is typically a 7 night / 8 day stay, however, some of the inventory on the Asian markets are for shorter stays. This is based upon the cost structure provided by the industry to support this special offer. If a reservation is made for a resort stay for a shorter period of time, then the voucher will be considered redeemed. In other words, any reservations booked via our Online Booking Catalog, for any duration of a Resort Stay Vacation, are considered redeemed vouchers and are non-refundable and non-changeable.